Veterinary Falcon
Pet Clinic LLC
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Privacy Policy
Written to be read rather than to be skipped. Every clause has a plain-English line beside it saying what it actually means — which is both fairer and, as it happens, what the law is asking for.
Last updated: to be set at launch
Who we are
Veterinary Falcon Pet Clinic LLC, Al Khorri Building, Shop No 2, Al Alia, Ajman, United Arab Emirates. Licensed by the Ministry of Climate Change and Environment and registered with the Ajman Department of Economic Development under 201835822. We are the controller of the personal data described in this notice.
In plain words We are the ones holding your information, and this is our address if you need it.What we hold about you
Your name, telephone number, email address and home or collection address; your pet’s clinical record, including history, examinations, test results, images and treatment; payment records; correspondence with you, including WhatsApp messages and photographs you send us; and, where relocation is involved, passport, identity and travel details required by airlines and authorities.
In plain words Your contact details, your pet’s medical record, what you paid, and anything you send us.Why we hold it
To treat your animal and to keep the clinical record the law requires us to keep; to contact you about appointments, results and follow-ups; to dispense medicine against the correct weight and history; to meet our obligations to MOCCAE, to airlines and to importing countries; and to take payment.
In plain words To treat your pet properly, to reach you, and because keeping records is a legal duty.Clinical records, and how long we keep them
A clinical record belongs to the practice; you have the right to a copy of it and to have it transferred to another veterinary surgeon on request, which we do without charge or delay.
In plain words The record stays with us, but a copy is yours whenever you ask, free, including when you move to another clinic.Who else sees it
External laboratories where a sample is sent for testing; a referral veterinary surgeon or specialist where a case is referred on; airlines, agents and the veterinary authorities of the destination country where a pet is being relocated; our payment provider; and the authorities where the law requires disclosure.
In plain words Labs, specialists, and for travel the airline and the destination’s authorities. Nobody else, and never for advertising.WhatsApp, and photographs you send
Messages and photographs sent to our WhatsApp number are stored on that service and on our devices, and we add clinically relevant ones to your pet’s record. We will not publish a photograph of your animal, or of you, anywhere public without asking you first, and a refusal changes nothing about the care your pet receives.
In plain words Send us photographs freely — they help. We will never post one publicly without asking.The website
In plain words What the website itself records about a visit, once we have decided what it runs.Marketing
We will send you a vaccination or parasite-treatment reminder for your own animal, because that is part of its care. Anything else — offers, newsletters, campaigns — only if you have asked for it, and every message carries a way to stop that works immediately and permanently.
In plain words Reminders for your pet, yes. Marketing, only if you asked, and one word stops it.Your rights
Under UAE data protection law you may ask what we hold, ask for a copy, ask us to correct anything wrong, ask us to delete what we are not legally required to keep, object to processing, and withdraw a consent you previously gave. Write to us and we will answer. There is no charge for any of this.
In plain words Ask to see it, correct it, or have it deleted — we answer, and it costs nothing.Keeping it safe
Records are held in our practice management system with access limited to the clinical and reception team. Paper notes are kept in the clinic.
In plain words Only our own team can open your pet’s record.Children
This site is not directed at children and we do not knowingly collect personal data from anyone under eighteen. Where a minor brings an animal in, we will ask for an adult who can consent to treatment and to the cost.
In plain words We need an adult to consent to treatment and to the bill.Changes, and complaints
If this notice changes, the new version appears here with the date it took effect. If you are unhappy with how we have handled your information, contact us first — — and if we cannot resolve it you may complain to the competent UAE data protection authority.
In plain words Come to us first. If we cannot put it right, you can take it further.Terms & Conditions
Same layout and the same plain-English column, with different clauses. These are the twelve the Terms will cover.
Open /terms/